Mercy Corps Indonesia (MCI) is a local Indonesian non-profit organization, which implements humanitarian and development programs throughout the country. MCI mission is to empower people in Indonesia to become healthy, productive, and resilient.


Program Summary

Building on the success and lessons learned from the previous MicroMentor Indonesia (MMI) program which supported Micro and Small Enterprises (MSEs) through Mastercard Academy 2.0, Strive Indonesia aims to empower MSEs in Indonesia to bolster their financial resilience and sustainable business growth, especially after being severely impacted by the multidimensional COVID-19 crisis. Over three years, the Strive Indonesia program will impact 300,000 MSEs (at least 40% of which will be women-led or -owned enterprises) by adopting a blended approach of in-person interactions and technology to provide digital training and mentoring, unlocking access to financial products and services such as credit; providing digital marketing support; and improving the entrepreneurial support ecosystems; and improve the entrepreneurial support ecosystems.


To help Indonesia’s MSEs be more resilient and get back on the growth path, Strive Indonesia will focus on the strategy of digitalization, access to credit, and strengthening an entrepreneurial support ecosystem.



  1. Business & Enterprise Development. Targeted MSEs attain knowledge, skills and resources to grow their businesses.
  2. Business Financial Access (Focus on Working Capital). Targeted MSEs attain access to business loans or other working capital sources.
  3. Financial Resilience (Focus on Product Being Created). Targeted MSEs attain knowledge, skills and resources necessary to improve their financial situation and withstand unforeseen events.
  4. Business Performance and Growth. Targeted MSEs attain positive business performance and/or growth through profit, revenues, or market expansion.
  5. Influencing Policy Change. Indonesia Government uses learnings from Strive Indonesia to change practices/services to ensure policies achieve intended goals.




West Java (Potential: Garut, Bandung Barat, Purwakarta, Kuningan) and East Java (Potential: Malang, Blitar)

(Please write the selected area when applying for this position)


General Position Summary

The Facilitator for Ekosistem Keuangan Inklusif (EKI) will support Strive Indonesia’s Program Manager to coordinate and support the process of identification of MSEs at villages selected as pilot locations in West Java and East Java. The facilitator for EKI also works on implementing Strive Indonesia’s strategy of digitalization, access to credit, and strengthening an entrepreneurial support ecosystem. S/he will support the field implementation and operations of the Strive Indonesia-EKI pilot program, including program coordination with OJK, local government agencies, financial services providers, small business associations, and other related partners; organize socialization, training, and meeting activities in coordination with the Training and Mentoring and MERL teams; support field-based data management protocols for MERL; and provide evidence-based learning for knowledge management and communications. In addition, he or she will be responsible as an extended MERL team to verify and/or monitor partners’ performance in the context of data quality in collaboration with the program MERL team based in Jakarta.


Essential Job Responsibilities

  • Support the program implementation of Strive Indonesia-EKI including implementation of the MEL Plan for program activities, outputs, and outcomes, including appropriate methodologies and data collection frequency.
  • Support Program Manager to ensure MSEs engaged in the program (40% are women) and reached through digitalization campaign.
  • Support Program Manager to ensure MSEs (40% are women) have access to training and mentoring on financial/digital literacy through digital and hybrid platforms.
  • Support Program Manager to ensure MSEs (40% are women) received financial/digital adoption coaching and support.
  • Support Sr. Training & Mentoring Officer in coordinating and preparing socialization and training activities.
  • Support Knowledge Management and Communications Coordinator to publish an EKI implementation report for OJK.
  • Support Knowledge Management and Communication Coordinator to capture and publish stories related to EKI implementation.
  • Support Program Manager to prepare bi-weekly report on project progress, challenges, and recommendations.
  • Support Program Manager to prepare required data for Quarterly M&E Impact Report and Final Monitoring and Evaluation Report based on donor and Mission Measurement templates.
  • Manage program data and files in accordance with the MCI standard filing structure in the Synology storage platform or MCI Data Center.
  • Support the provision of data needed for program monitoring, evaluation, research, learning, communication, and report.
  • Maintain close regular contact with OJK, local government agencies, financial services providers, key partners, and local community partners to ensure quality outputs/services and trouble shoot any administrative problems.
  • Attend coordination meetings and maintain regular contact with relevant stakeholders.
  • Conduct travel to project locations to monitor quality of implementation and adjust plans and approaches to meet the program objectives.
  • Assist in any other task or duty assigned.



Knowledge and Experience

  • University degree in Agriculture, Social Studies, Economic, Business, or other relevant field.
  • Minimum 2 years’ experience working as Field or Program Officer, or Field Facilitator.
  • Have experience with community, private sector, and government engagement.
  • Have experience in delivering training would be an advantage.
  • Have experience to collect, analysis, and manage big program participants (> 100,000 participants) data would be an advantage.
  • Have knowledge on Mercy Corps’ PM@MC 2.0 would be an advantage.
  • Have experience with digital financial services, digital marketing, digital training and mentoring would be an advantage.
  • Proven experience digital data collection tools, include data visualization system/dashboard.
  • Good problem solving and written and oral communication skills.
  • Ability to work without constant supervision and as part of a mixed team.
  • Good knowledge of MS Office software and Mercy Corps Indonesia digital data.
  • Able to write and understandable spoken English are preferred.


Success Factors

The successful candidate will deliver quality work, have strong interpersonal skills and demonstrate ability to create and maintain effective working relationships with the YMCI team, program partners and program participants. S/he needs to be creative, a self-starter, a team player showing flexibility and open-mindedness yet focused on achieving objectives and disciplined about following regulations and meeting organizational standards. S/he will be highly motivated and motivate others to build the resilience of MEs.


Living Conditions / Environmental Conditions

The position is based in respective district area in West Java & East Java and requires up to 100% travel to program locations in surrounding areas.


Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.


Equal Employment Opportunity

Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.


Safeguarding & Ethics

Mercy Corps Indonesia is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.


Accountability to Participants and Stakeholders

Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.


How to Apply

Please send your CV and a cover letter that specifically addresses how you will handle this job responsibilities via https://www.mercycorps.or.id/peluang and fill in the position code:


The vacancy will be closed on 27 May 2024 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.


Thank You,

Human Resources Department

Mercy Corps Indonesia

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