IT External Support -RFQ

Request for QuotationsExternal IT
Support
The CEGAH Project, a USAID-funded and Management
Systems International-implemented project located in Jakrata, seeks the
services of a qualified and experienced IT firm/individual to support MSI’s
Jakarta project office IT infrastructure. 
The selected firm/individual will be responsible for the oversight of all aspects of
IT support for the project office including
system installations, maintenance, support and technical consultations. The selected IT
service provider is to provide on call, remote desktop, and on site trouble
shooting support.  Specifically, the
selected service provider will be responsible for:·       Local network maintenance and installation;·       LAN connectivity and maintenance;·       Server and server application maintenance;·       Computer hardware and application installation, configuration
and  maintenance;·       Set up new users accounts and profiles and resolve password
issues;·       Manage permissions, perform updates and perform backups of
company file server;·       Configure desktop client email setup for employees (MS
Outlook);·       Respond within agreed time limits to help requests;·       Provide face-to-face technical support to project staff;·       Provide remote technical support where required;·       Troubleshoot system and network problems, diagnose and solve
hardware I software recommending replacement of parts;·       Perform periodic updates of software on project machines
including MS Office, MS Windows 7 and 8, antivirus software and others as
required.;·       Monitor and maintain computer systems and networks;·       Carry out Corporate Image Installations on Laptops and Desktop
PCs.;·       Provide assistance and advise in procurement and evaluation of
all technical equipment. The
selected firm/individual must demonstrate:·       Experience in handling IT management for small to middle size
company;·       Experience in handling Systems Development and / or Applications
Support;·       Experience in handling
internet issues and email systems;·       Experience in handling hardware, software, and database;·       Responsiveness to
periodic and unexpected calls for service;·       Proactiveness to solve
problems and provide solutions;·       Good command of English
(written and spoken);·       Strong analytical skills, the ability to address complex
tasks, and the ability to consistently deliver quality service on a timely
basis with successful outcomes.

Period of Performance:  It is anticipated
that services will be required for a one-year period with in-office standby
service two days per week and
on-call as needed. Location:  The CEGAH
office is located at Jl.
Jend. Sudirman Kav. 27 , Kelurahan Karet, Kecamatan Setiabudi, Jakarta (any transportation
costs should be factored into your all-inclusive daily rate) Type of Award: MSI anticipates issuing a “Time
and Materials” type of award under which the selected firm/individual will be
paid for the authorized hours invoiced. 
This is NOT an employment agreement and as such, no employment benefits
will be provided.    Selection:  Selection will
be made on a “best-value” basis – taking into consideration the firm’s/individual’s

all-inclusive hourly rate and the
selection criteria below (in descending order of importance):a)   
Proposed personnel (please submit cv including salary
history);b)   
At least three examples of similar work performed in
the last five years (include point of contact name, phone, and email address);c)    
Any unique characteristics of the firm/individual
demonstrating ability to perform work as described above. Submission: Please send to [email protected] before 4:00pm
Jakarta time on Monday,  August 01, 2016:1)   
a cover letter (including the firm’s/individual’s
complete contact address, phone, and email. 
Please also include reference “RFQ 610700.01.16.011 IT Services” in your
letter;2)   
cv of proposed personnel3)   
past performance references and description of work
performed, and 4)   
the all-inclusive hourly rate to be used for the
duration of the subcontract.  (Only
shortlisted candidates will be contacted.) 

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