Policy Advisors support the
Field Relations Manager and frequently interact with the Company’s independent
sales force via telephone, email and in person, to help them understand and
comply with the Company’s policies. These policies are designed to help (1)
protect the Company, (2) protect each independent business builder, and (3)
provide a level playing field for everyone.

Primary Duties Responsibilities (Note:
other duties may be assigned)

• Understand and
  communicate the Company’s policies concerning business ethics and
  practices
• Draft guidance documents,
  letters, and blog posts, training the sales force on the policies
• Assist in collecting
  information regarding complaints concerning potential violations of the
  policies and prepare recommendations based upon an investigation of the
  complaint
• Communicate daily with
  Company’s sales force, by phone or email, including responding to
  inquiries and claims regarding compliance with the Company’s policies
• Maintain records of
  customer interactions and applicable research/investigations
• Ensure that the Company’s
  products are not sold through unauthorized channels, i.e. TOKOPEDIA
• Ensure that the Company’s
  sales force does not engage in unfair or unethical practices
• Resolve customer and
  sales force complaints
• Other responsibilities as
  assigned

Additional Responsibilities:

• Perform other duties and
  assignments as directed by the Field Relations Manager

Primary Interactions

• Field Relations Manager.
  Also, will interact with local management, as well as the Company’s General
  Counsel, Associate General Counsel, Sr. Staff Attorney and other members
  of the Legal Department, other Field Relations Managers and Policy
  Advisors, and the Sales Force

Competencies (Behavioral and Technical Skill
Requirements)

• Must possess strong
  customer service/customer care skills
• Proficient with written
  communication, spelling and punctuation, office practices and procedures
• Proficient with Microsoft
  Office – specifically Outlook, Word, and Excel
• Ability to quickly learn
  the organization’s structure, business processes and systems
• Attention to detail and
  accuracy
• Strong organizational and
  time management skills; ability to prioritize
• Willingness and ability
  to work under pressure and meet deadlines in a fast-moving business
• Flexible – ability to
  deal with changing priorities
• Proactive and
  results-oriented

Education and/or Experience

• Fluency in local
  language(s) and English
• Experience in customer
  service or related field
• Diploma or equivalent;
  college degree preferred
• Network marketing
  experience not required but preferred

Please send your Cover Letter and Cv to: [email protected]