Policy Advisor

POSITION TITLE

Policy Advisor

LOCATION

Isagenix –Indonesia

POSITION REPORT TO

Filed Relations Manager
(Compliance Department)

 

Policy Advisors support the
Field Relations Manager and frequently interact with the Company’s independent
sales force via telephone, email and in person, to help them understand and
comply with the Company’s policies. These policies are designed to help (1)
protect the Company, (2) protect each independent business builder, and (3)
provide a level playing field for everyone.

Primary Duties Responsibilities (Note:
other duties may be assigned)

  • Understand and
    communicate the Company’s policies concerning business ethics and
    practices
  • Draft guidance documents,
    letters, and blog posts, training the sales force on the policies
  • Assist in collecting
    information regarding complaints concerning potential violations of the
    policies and prepare recommendations based upon an investigation of the
    complaint
  • Communicate daily with
    Company’s sales force, by phone or email, including responding to
    inquiries and claims regarding compliance with the Company’s policies
  • Maintain records of
    customer interactions and applicable research/investigations
  • Ensure that the Company’s
    products are not sold through unauthorized channels, i.e. TOKOPEDIA
  • Ensure that the Company’s
    sales force does not engage in unfair or unethical practices
  • Resolve customer and
    sales force complaints
  • Other responsibilities as
    assigned

Additional Responsibilities:

  • Perform other duties and
    assignments as directed by the Field Relations Manager

Primary Interactions

  • Field Relations Manager.
    Also, will interact with local management, as well as the Company’s General
    Counsel, Associate General Counsel, Sr. Staff Attorney and other members
    of the Legal Department, other Field Relations Managers and Policy
    Advisors, and the Sales Force

Competencies (Behavioral and Technical Skill
Requirements)

  • Must possess strong
    customer service/customer care skills
  • Proficient with written
    communication, spelling and punctuation, office practices and procedures
  • Proficient with Microsoft
    Office – specifically Outlook, Word, and Excel
  • Ability to quickly learn
    the organization’s structure, business processes and systems
  • Attention to detail and
    accuracy
  • Strong organizational and
    time management skills; ability to prioritize
  • Willingness and ability
    to work under pressure and meet deadlines in a fast-moving business
  • Flexible – ability to
    deal with changing priorities
  • Proactive and
    results-oriented

Education and/or Experience

  • Fluency in local
    language(s) and English
  • Experience in customer
    service or related field
  • Diploma or equivalent;
    college degree preferred
  • Network marketing
    experience not required but preferred

Please send your Cover Letter and Cv to: [email protected]

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