REQUEST FOR APPLICATIONS (RFA) No. 610700.001.16.905
RFA title: “Refinement of the Mystery Shopper Tool
for Improving Quality of Public Service Delivery”
 
RFA
issued on:
28 September 2016
 
Deadline
for questions:
14 October 2016 at 04.00 PM Jakarta time.
 
Applicant
Conference:
12 October 2016 at 10.00 AM Jakarta time, MSI-CEGAH office. Meeting organized
to discuss existing questions or concern regarding the application process.
 
Deadline
for submission of applications: 26 October 2016 at 04.00 PM Jakarta time via
e-mail to [email protected] with cc to: [email protected] (emailed
documents should be in MSWord and Excel).
 
Objective: This RFA aims to
support the Ministry of Administrative and Bureaucratic Reform (Kementerian
Pendayagunaan Apparatur Negara dan Reformasi Birokrasi/KemenPAN-RB), and the
Ombudsman of Republic of Indonesia (ORI) to refine the existing manual of
Mystery Shopper as a tool to improve quality of public service delivery. In
this regard, USAID CEGAH is inviting competent organizations to submit
applications for “Refining the Mystery Shopper Tool for Improving the Quality
of Public Service Delivery” program.
 
Geographic
focus:
The RFA solicits applications for interventions that will be implemented either
nationally or in one or more districts or provinces in Indonesia. CEGAH will
strive to ensure equitable distribution across the regions.
 
Organizations
eligible to apply:
Responsible, non-partisan legally-registered Indonesian civil society
organizations (CSOs), independent trade unions, professional associations,
non-profit, and non-governmental organizations (NGOs) including think tanks,
research institutes, community-based organizations (CBOs) and Cooperatives with
experience in advocacy and civic engagement/organizing are encouraged to apply.
Individuals and government entities are not eligible to apply under this RFA.
 
Expected
Grant type:
Fixed Amount Awards
 
Grant
Award, Anticipated Grant Size and Duration: Up to IDR 790,020,000 for one grant
award. Organizations must be able to show a recent history of implementing a
minimum of one grant equal to a value of at least 85% of the amount they
request under this RFA. Grants will be for up to Nine months in duration.
 
You can download the complete documents here.