Improving
local public service delivery is one of the four pillars of the World Bank
Country Partnership Framework for Indonesia. The World Bank supports a range of
projects and programs across different decentralized sectors. With the support
of multiple donors, the Decentralization that Delivers Program is supporting a
range of advisory activities to help the Government of Indonesia improve the
systems that shape the effectiveness and accountability of local governments
for service delivery.

The
Decentralization that Delivers Program has already undertaken an initial
support to two district governments to identify, analyze and address service
delivery needs, using the Rapid Assessment and Action Plan (RAAP) tool that has
been developed by the World Bank and implemented in Latin American countries. Building
from the lessons from RAAP, the program is launching a follow-up pilot named
MELAYANI – Untangling Problems to Improve Service Delivery (MEnguraikan MasaLAh Perbaikan LaYANan Dasar
di Indonesia). 

The objectives of MELAYANI are: a) to understand how districts mobilize collective
action to identify and solve problems and to inform better design of
interventions targeting improved local public service delivery in Indonesia;
and b) to develop a problem-driven model that could be scaled up and deployed
as part of capacity building support to improve service delivery, including
through the GoI and Work Bank operation. 

Scope of work: 

The
consultant will be placed at each program site and provide on-site support to

the local governments that are participating in the MELAYANI program. The
consultant’s overall responsibility is to facilitate the local government in undertaking
the MELAYANI process. It is important to note that the consultant should, as
much as possible, provide technical guidance to the local government team, and
not attempt to carry out the problem solving steps him/herself, In order to
build local capacity in the approach.

 S/he
will work together with the local government team to: define the problem(s),
break down problems based on data analysis, devise actions/programs to address the
problems, monitor implementation of actions/programs, conduct regular review of
the implemented actions, tackle obstacles when implementation is off track, adjust
actions/programs if needed.​

 The
tasks of the consultant are as follows, however specific details of the tasks may
evolve during implementation.

a)      
Build
relationship with the assigned local government and support them to develop a
work plan for the implementation of MELAYANI in their region;

b)     
Facilitate
the formation of a problem solving team within the assigned  local government;

c)      
Facilitate
and provide technical guidance to the “local government problem solving team” to
conduct the following activities: define the problem(s), break down the problems
based on data analysis, devise actions/programs to address the problems,
monitor implementation of actions/programs, conduct regular review of the
implemented actions, tackle obstacles when monitoring shows that implementation
is off track, adjust actions/programs if needed;   

d)     
Facilitate
the convening of relevant government and non-government stakeholders to
undertake the identified actions to address the selected problem(s), this could
be done through workshops with the stakeholders for example;

e)     
Encourage
the local government team to engage with local civil society organizations
relevant to the selected service delivery problem and seek their inputs during
the problem solving process;

f)       
Support
the local government to identify additional expertise required to address the
problem, should the existing team does not have the specific skill set;

g)      
Work
together with technical expert(s) to provide technical support to the local
problem solving team whenever needed;

h)     
Regularly
report the progress of the activity in their respective region to the managing
organization and the MELAYANI program team at the World Bank Office in Jakarta;

i)       
Participate
in cross-region learning and knowledge sharing sessions;

j)       
Prepare
administrative report as required;

k)      
Any
other support relating to the implementation of MELAYANI program.

​       The following qualifications are required:              a)      
Have
a minimum of Bachelor Degree in a relevant field;

b)     
Minimum
of 3 years of experience working in the field of public administration, management
consulting, local governance, public service delivery, community development

and other relevant field;

c)      
Demonstrated
knowledge and skills (experienced) on facilitation and consulting in the public
sector;

d)     
Demonstrated
experience in convening government and non-government stakeholders;

e)     
Demonstrated
excellent analytical and thinking skills;

f)       
Excellent
oral and written communication skills;

g)      
Ability
to be stationed and work in the regions, including in remote areas;

h)     
Experience
in Indonesia development context.

​Please submit a Expression of interest, CV by 31 January 2017 (the latest) with subject Service Delivery Problem Solving Consultant for the MELAYANI Program to: [email protected]​