Position                               : Member Service
Officer
Proposed
Dates               : May
2016- May 2017
Duration                              : 1 year
Supervisor                          : Strategic Services
Manager

 
BackgroundUnited Cities and Local
Governments Asia Pacific (UCLG ASPAC) is the biggest regional section of the United Cities and Local Governments (UCLG), with its
Secretariat based in Jakarta, Indonesia.
UCLG is a worldwide association
of local
governments, and is the officially recognized voice of local governments by
the United Nations. UCLG ASPAC has linkages to more than 7,000 local governments. It represents well over 3.76 billion people – more
than half of the world population – and incorporates fast economically developing countries such as China, India, and Indonesia.
 
UCLG
ASPAC is the key knowledge management hub on local government issues in the
Asia-Pacific region. It promotes democratic local government, supports cooperation between cities, local governments and their associations, and
facilitates programmes, networks and partnerships to develop the capacity of local governments and
associations. UCLG ASPAC
also represents local governments
politically within the international community, and with the United Nations and its agencies. It
also promotes inclusive societies which safeguard equality, social, and
economic justice, and sustainable community development. UCLG ASPAC is engaged
in all relevant thematic fields for nurturing sustainable development, such as poverty alleviation, climate change, disaster resiliency, culture,
strategic planning, decentralization, local finance, gender
equality, women leadership and empowerment, as well as good governance.
 
UCLG ASPAC is looking to
hire a Member Services Officer (MSO) for a period of one (1) year, with a
possible extension to support the Member Services Division in implementing the
planned activities, and in improving the outreach and effectiveness of the
Division.
 
Objectives and goals:

1. To provide assistance
   in developing strategies, and implementing the main role of Member
   Services Division, including the implementation of its programs and
   activities
2. To provide assistance
   in expanding the network of UCLG ASPAC related with the local governments
3. To support the
   development of profile of member services and plan to attract the
   potential member and maintain the existing member
4. To support the
   promotion of UCLG ASPAC activities to members, potential members, and
   partners

.
 
Scope of Work/Key Duties:
The key duties
and activities of this role are:
1.       Updating
and maintaining the contacts of members, database and members profile
2.       Collecting information and developing
membership category/sub category and directories of each type of memberships
3.       Contacting and reminding members for payment of membership fee  
4.       Performing
administrative duties related with members services division needs
5.       Supporting
the conduct of annual membership needs
survey, the evaluation of past services provision, and strategizing and
planning of new services
6.       Taking
Minutes/Notes of meetings initiated by Member Services Division
7.       Providing
article/information requested by other divisions
8.       Assisting in recruiting new member and in
processing the membership applications
9.       Assisting in the preparation of biannual
Executive Bureau, annual Council and biennial Regional General Assembly
Meetings with the host local governments/ associations
10.   Assisting
in the preparation and ensuring the completion of Regional Executive
Bureau/Council/General Assembly Meeting papers
11.   Assisting
in liaising with UCLG World for biannual World Executive Bureau, annual Council
and biennial General Assembly participated by UCLG ASPAC President, Secretary
General and other representatives
12.   Assisting
in developing procedures related to placement of members and foreign expert
13.   Assisting
the manager for performing in being in charge of legal and official status of
the organization
14.   Assisting
the manager for the event preparation ( invitation, mobilizing, correspondences,
photocopy mail, fax, stationary)
15.   Performing
other duties as required from time-to-time by the Secretary General and Member Services Manager
 
Special Requirements of the Assignment:

1. Minimum
   Bachelor Degree in relevant discipline (relevant experience may substitute
   the relevant degree)

2.       Minimum 3 (three)
years experience in a similar position in an NGO and/or an International
Organization.

1. Demonstrated experience working with local
   governments, multi-donor agencies, and/or development partners.
2. Excellent communication
   and writing skills (English; knowledge of Bahasa Indonesia an asset).
3. Highly
   developed communication skills, including ability to draft/edit texts and
   to articulate ideas in clear, concise style to a variety of audiences, as
   well as facilitation skills.
4. Experience in
   working in an international environment, respecting different cultures and
   nationalities.
5. Positive work ethic
   with a willingness to learn and grow.
6. Considerable
   domestic and international travel may be required.

 
Deliverables

1. Updated database and profiles for members
2. Implemented planned activities and reporting
   within member services division
3. Written and/or published articles in UCLG
   ASPAC’s media outreach

 
 
Supporting
Team
The post will be supervised by the Member Services Manager.Interested Candidate should submit Application to [email protected] Deadline for Proposal submission is 05:00 PM, 04 April 2016 with Subject Email: ASPAC-MSO2016 – Your Name Thank you very much for your kind attention Sincerely yours,Human Resources Manager of UCLG ASPAC