USAID CEGAH program – Request for Application (RFA) – Development of Mystery-Shopper Tool for Improving Quality of Court-Services Delivery
REQUEST FOR APPLICATIONS (RFA) No. 31968.007.RFA The Asia Foundation is implementing USAID
CEGAH Program on Accountability and Anticorruption is
currently accepting expressions of interest/proposal and seeking for organization
as a service provider with experience to conduct research and develop a customized
Mystery-Shopper system to be used by MA RI in supervising the quality of
services on “Development of Mystery-Shopper Tool for Improving Quality of
Court-Services Delivery”. TAF together with the MSI International, a subsidiary of Tetra
Tech., a global multi-specialist consulting business, headquartered in the USA,
have been selected to implement CEGAH project, a five-year program funded by
the United States Agency for International Development (USAID) in Indonesia. USAID CEGAH Program is seeking proposals
from qualified and experienced service providers with experience in conducting
the activities listed in point 1.3 “Required tasks and expected results” and others information as follows: Applicants
conference on: 24 February 2017 at 10am Jakarta time. (not
compulsory for outside Jakarta applicant). Deadline
for questions: 27 February 2017 at 5pm Jakarta time.
(Questions/clarifications received after this date may not be disseminated to
all known applicants.) Questions should be sent via e-mail to [email protected] with cc to: [email protected]. Answers will be
responded via email as well. Deadline
for submission of applications: 10 March 2017 via e-mail to [email protected] with cc to: [email protected] with the RFA number: 31968.007.RFA
and title: Development of
Mystery-Shopper Tool for Improving Quality of Court-Services Delivery – RT 39in the subject line (emailed documents should be in MSWord and
Excel). USAID
CEGAH point of contact:Applications
and questions must be submitted via e-mail to [email protected] with cc to: [email protected]. Phone calls regarding
technical content will not be entertained. Objective: This RFA aims to
select 1 (one) organization (CSO or LAO) or 1 (one) consortium of CSOs/LAOs or
1 (one) private entity to conduct research and develop a customized
Mystery-Shopper system to be used by MA RI in supervising the quality of
services in the courts of first instance and appeal by developing the existing
Mystery-Shopper system applied by KemenPAN-RB and the Ombudsman Commission, and
MA RI’s existing supervisory tools; test the new MA RI Mystery-Shopper system in each of USAID CEGAH POI Provinces (North
Sumatera, Banten, East Java and North Maluku); revise the
Mystery-Shopper system based on the test results; and train personnel in BAWAS
MA and other relevant units under MA RI on how to use the customized
Mystery-Shopper tool. Geographic
focus: The RFA solicits
applications for interventions that will be implemented in DKI Jakarta. The
development and application of the new Mystery-Shopper system for Supreme Court
(MA RI/BAWAS MA RI) will be implemented either nationally or across multiple
provinces. Research and empirical studies should respond to issues of national
or regional importance. The new Mystery-Shopper system will be tested in local
Courts (courts of first instance and appeal) in 4 (four) USAID CEGAH targeted
areas — Banten, North Sumatera, East Java and North Maluku. Training will be
conducted in Jakarta, with the participants being drawn from courts across
Indonesia. Organizations
eligible to apply:
Responsible, non-partisan legally-registered Indonesian civil society
organizations (CSOs), private companies, independent trade unions, professional
associations, non-profit, and non-governmental organizations (NGOs) including
think tanks, research institutes, community-based organizations (CBOs) and
Cooperatives with experience in advocacy and civic engagement/organizing are
encouraged to apply. Individuals and government entities are not eligible to
apply under this RFA. Expected
Grant type: Fixed Amount Awards Grant Award, Anticipated Grant Size and Duration: approximately IDR 650.000.000 for one (1) grant
award. Organizations must be able to show a recent history of implementing a minimum
of one grant equal to a value of at least 85% of the amount they request under
this RFA. Grants will be for up to five months in duration. Interested candidate
has to download procurement announcement here.