*Research and Customer Experience Lead for USAID Inclusive Workforce
Development Grant*

Workplace Options was recently awarded USAID’s Inclusive Workforce
Development (IWD) Grant. We are looking for a User Design Product Manager
to manage the implementation and over site of the award.

To fulfill the grant, Workplace Options will work with a team of three
other organizations to build a training and job matching program and
application. The project leverages the existing, but diverse, expertise of
each of the partner organizations to more efficiently connect poor and
vulnerable Indonesians to workforce development training’s and eventually
employment opportunities. The project will cover 4 provinces in Indonesia
and target 250,000 poor and vulnerable people.

The Research and Customer Experience Lead will be charged with translating
user and stakeholder ideas and needs into a product design and requirements
that IT can build. They will be charged with research design, planning, UI
requirements and designing wire frames. The pilot phase is short and so the
design process will need to be efficient and the Research and Customer
Experience Lead will be charged with prioritizing and managing expectations.

The application will include adult online learning tools and management
platform. Therefore experience in designing education tools or with poor
and vulnerable populations of Indonesia is preferred. Successful applicants
will have strong research and design experience. Technical experience is
not required, but an understanding of the technical process is preferred.

Description:

– Research Design
– Plan Phased Launching
– Designing UI requirements
– Responsibility for end product effectiveness and redesign if needed
– Effectively meet deadlines throughout a project
– Work closely with both IT and marketing teams to make sure needs and
expectations are being managed.
– Engage with the private sector to build more effective models for
distributing and collecting training.
– Engage with target populations to better understand usage

Requirements:

– Master’s degree preferred but not required
– At least 5 Years’ experience in project management and design
– Experience working on mobile phone applications
– Experience working on products designed for education and training or
targeted at the poor and vulnerable populations of Indonesia
– Ability to manage a diverse set of stake holders
– Effective communication (oral, written, presentation) skills
– Good working knowledge of Microsoft Office (above average Excel skills)
– Strong language skills in both English and Indonesian
– Adaptive, problem solving orientation.

The job will start upon receipt of the grant. The pilot will last for 18
months, if successful the entire grant is 5 years.
Interested applicants should sent their 1 page CV and cover letter to
Suzie.Weaver@workplaceoptions.com