Statement Of Work – TM:
General Description
Under the supervision of the Director of Programming and Training
(DPT), and in collaboration with the Technical Training Coordinator (TTC) and
the Training and Evaluation Assistant (TEA), the Training Manager (TM) is
responsible for the overall design, planning, organization, implementation,
monitoring and evaluation of the Pre-Service Trainings (PSTs) and In-Service
Trainings (ISTs). This includes recruiting, training, and managing temporary
staff to conduct trainings. The TM will work closely with programming staff,
including regional managers, the program manager, and program assistant, to
assure the success of the training program in preparing Volunteers to
successfully fulfill the goals of the Peace Corps Indonesia project framework
and integrate into their communities. The TM will also collaborate closely
with the Director of Management and Operations (DMO) to establish sufficient
funding and support for training activities and to ensure that all activities
are carried out in accordance with Peace Corps policies. The TM must be an
experienced facilitator, trainer, and project manager, with strong
interpersonal skills who can relate well to individuals from other cultures.
The Training Manager works with the DPT, the TTC, the TEA, and
any other training staff as part of the Programming & Training Unit
(PTU). The TM organizes the work of the training unit and is responsible for
providing clear and consistent leadership to training staff, scheduling and
leading staff meetings, and staff training and guidance. He or she models
professionalism and ensures similar behavior is exhibited by members of the
training team. The TM must uphold all agency rules, regulations, and
guidelines in protecting the integrity of the Peace Corps program and safety
of Volunteers and Trainees. The TM should actively work in collaboration with
all departments to consistently improve upon the quality and efficiency of
Peace Corps Indonesia’s work. The TM must consistently use a range of support
and communication skills including active listening, interactive coaching,
and timely and consistent follow through on requests for support and/or
assistance and/or program adaptations. The TM should foster and develop personal
and professional growth, celebrate accomplishments, promote best practices
and consistently champion the efforts of Trainees, Volunteers, and staff.
Peace Corps Indonesia employs several weeks of orientation and
training to prepare new staff members for their roles in the
organization.
Summary of Responsibilities
PST and IST Design and Implementation Duties
§ Works
with all P&T staff to develop a realistic and creative training strategy
and Calendar of Training Events (COTE) for Peace Corps Indonesia’s training
program.
§ Creates
a clear and appropriate training design for each training event.
§ In
conjunction with P&T team, designs and develops fully integrated training
competencies using Training Design and Evaluation (TDE) methodology. Ensures
that training activities are designed to help Trainees and Volunteers achieve
stated competencies through a variety of learning techniques and that
training designs are implemented as defined and planned.
§ Provides
expertise and consultation on Trainee/Volunteer training matters during
frequent conferences, meetings, planning sessions, etc., with other Peace
Corps staff members.
§ Coordinates
the recruitment, selection, and training process for contractors needed to
conduct training events.
§ Plans
and implements an annual training of trainers (TOT), conducting sessions to
build a well-functioning training team that includes PCVs, programming ,
administrative and medical staff, language and cultural facilitators, and
other support staff.
§ In
coordination with appropriate Management and Operations (M&O) and PTU
staff, selects and prepares training sites for PSTs and ISTs.
§ Develops
criteria and guidelines for training site and homestay selection. Surveys
potential training site venues, establishes positive relationships with local
community leaders, and ensures that thorough files on all training sites,
facilities, and resources are maintained and updated.
§ Prepares,
submits, and distributes all required reports on training activities and
evaluation.
§ Works
with PTU colleagues to ensure the participation of appropriate host agency
personnel and other in-country resource people for all training events.
§ Maintains
current information and keep abreast of new training designs, techniques,
processes, etc. relative to training program and overall human resource
development.
§ Conducts
needs assessments for in-service events and assures in-service training
designs reflect expressed needs of PCVs.
§ Actively
seeks and use feedback from Trainees, Volunteers, staff, and community
members to improve Volunteer/Trainee effectiveness through quality training.
Proactively identifies areas for improvement for subsequent training events,
and works towards making these improvements and creating innovative training.
Volunteer/Trainee
Support and Assessment Duties
§ Provides
PCVs with guidance on a group and individual basis, through positive
leadership, direct technical assistance, and consultation.
§ Develops
on-going, self-conducted training support for PCV use at site, with
particular emphasis on managing Volunteers’ ongoing language learning plans
throughout service through the use of community-based tutors, online language
learning and intensive workshops provided by partnering language-learning
institutions, and use of multimedia local-language materials.
§ Ensures
the development and implementation of a trainee assessment process for all
training events.
§ Recommends
to Country Director (CD) Trainees to be sworn-in as volunteers as well as any
to be de-selected.
§ Follows
up on concerns expressed by Trainees/Volunteers about their training
experience including, but not limited to, host families, language
development, technical training, and cultural integration, and actively works
with staff and Trainees/Volunteers in resolving their expressed concern.
§ Maintains
effective and regular communication with training staff and Trainees
throughout pre-service training.
Administrative
Duties
§ Assists
in developing and delivering information for all reports required by Peace
Corps Indonesia, its local partners, and Peace Corps, and providing advice on
other aspects of budget and program planning.
§ Develops
training budgets and manages and reviews expenditures to ensure that they do
not exceed the established budgetary constraints.
§ Identifies
and arranges procurement for materials and services needed to conduct
trainings.
§ Acts
as primary point of contact for Peace Corps Indonesia activities with
partnering training organizations, including but not limited to pre-service
training (PST) host institutions and Bahasa Indonesia language-learning
institutions.
§ Analyzes
and prepares reports on training and activities, and other data as requested
by other Peace Corps staff and host country officials.
Training
Materials and Resource Development Duties
§ Oversees
design and distribution of language, cultural, and other training manuals.
§ Maintains
liaisons with the Training Managers and staff of Peace Corps Washington and
Language and Cultural Coordinators of the EMA
(Europe, Mediterranean and Asia) region by exchanging communication through
electronic mail, temporary duty to other countries, workshop attendance, and
other opportunities to share training designs, best practices, and materials.
§ Assists
all staff, resource Volunteers, and guest trainers in recognizing
opportunities to integrate language, cross-cultural, technical, and health
and safety training, and ensures that all training components are integrated.
Other
§ Assists in initiating and
maintaining appropriate contacts with organizations that assist in training
events or are likely to collaborate with Peace Corps Volunteers.
§ Contributes to post planning
exercises, the preparation of post reports to headquarters and government
partners.
§ Participates as a member in the
post’s Volunteer Support Team.
§ Develops information for
country reviews, participate in country problem analysis and strategy
formulations, explore new project opportunities, project future Trainee input
levels and requirements, and provide advice on other aspects of planning.
§ Responsible for efficient
handling and safekeeping of records both electronic and hard copies,
compliant with Peace Corps’ Record Management policies and procedures.
§ Performs other duties as
assigned according to Peace Corps Indonesia’s needs.
§ TDY Travel: The Contractor is
subject to worldwide availability and may be requested by the
Peace Corps to be reassigned or transferred permanently to another Peace
Corps Post/Headquarters or perform temporary duties (TDY) as required
and to travel to other assignments within Peace Corps’ as assigned. Any such
reassignment or transfer shall be subject to agreement of the Contractor. The
Statement of Work as defined will remain the same; however, the duties may be
subject to change as determined by the Contracting Officer.
Qualifications§
Experience:
–
At least three years of progressively responsible work providing
or designing training, preferably in a cross-cultural context
–
Experience working cross-culturally§
Language:
–
Oral and written fluency in Bahasa Indonesian and English
required. Knowledge of Javanese, Madurese, or other provincial language
preferred
–
Ability to quickly and accurately translate and interpret from
Bahasa Indonesia to English, and vice versa§
Knowledge, Skills, and Abilities:
–
Ability to design implement and evaluate training
–
Skill as a trainer, teacher, facilitator, and mentor in a
cross-cultural setting
–
Skill and ability to deal with personnel management issues:
recruitment, training, evaluation, and development of a team
–
Ability to use computer word processing equipment
–
Ability to prepare basic accounting and voucher documents
–
Diplomacy and tact with staff, Volunteers, Trainees, community
members, partnering training organizations, and members of government
Educational Background:
§
University/college degree required, preferably in English
Education, International Development, Cross-Cultural Studies, or a similar
field.
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