Company description

Swisscontact (www.swisscontact.org), the Swiss non-profit organization
engaged in co-operation for private sector development, is implementing
the Regional Tourism Development Program – WISATA Phase II as part of the
Indonesian Swiss Development Cooperation. The program aims at increasing
competitiveness of selected tourism destination in order to create income
and job opportunities for the local population in the tourism sector.

Open Position
For program activities in Denpasar, Swisscontact is looking for an
enthusiastic and independent professional in the following field of
expertise:

Program Officer for Quality and Standards – Denpasar office

Basic function of position
The Program Officer for Quality and Standards, under the supervision of
the Technical Advisor for Quality & Standards, provides necessary support
to the field offices in Flores, Wakatobi, Toraja and Tanjung Puting to
support the development of tools to deliver effective Business Development
Services, and strengthen service providers in the target destinations to
improve the service quality of local tourism businesses.

Major Duties and Responsibilities
• Support the development and guide the implementation of high-quality,
technical trainings to improve the service quality of the local tourism
industry in the target destinations. Training programs include hospitality
management for small enterprises in the local tourism industry and skill
trainings for the local tourism workforce, mainly focusing hospitality
professions and tourist guiding.
• Support to strengthen the capacity of selected local service providers
such as tourism associations, destination management organizations, local
resource networks, and/or local government to deliver effective services
to local tourism businesses; coach local service providers to deliver
trainings using the materials developed by the project.
• Support the development of trainings to strengthen
community-based-tourism organizations to improve their internal
organizational capacity and service and product quality offered.
• Assist the TA in establishing and maintaining communication with
potential financing organizations and institutions Support and coach local
BDS providers in the development of competitive proposals to acquire
additional financing to execute training offers.
• Assist in preparation of program documentation, including program
reports, evaluations and program plans.

Desired Qualifications:
University degree in relevant field.
Minimum of two years working experience in tourism/ hospitality sector.
Working experience within a development organization / NGO or similar
experience preferred
Spoken and written fluency in English
Experience and skills in facilitation of training events; experience and
skills in organizational development preferably private sector such as
associations; working knowledge of sustainable tourism development
preferred
Skills and Abilities
Ability to represent the project effectively and professionally with local
stakeholders such as partner organizations, and local officials;
Excellent organizational, administrative and writing skills also computer
skills in word-processing,
An excellent team player with interpersonal and communication skills and
has high motivation and commitment to work effectively as part of an
cross-cultural team;
Readiness to travel extensively to selected destinations
Ability to works in flexibility hours
Willing to relocate to Denpasar, Bali for selected applicants who are not
residing in Bali
Preferred applicants from the local area (Denpasar)

Contact us: We can offer you an exciting, fast-paced working environment,
a culture of mutual respect and the opportunity to play a vital role in
the project. If you are interested in joining our team where your talent
will impact the project outcomes, please apply by 30 November 2016 to:
[email protected]. Please indicate place and position