Donor Care Officer/CRM_Jakarta

Job Description

  • Prepare a comprehensive public fundraising strategic plan
  • Prepare a draft in the form of information or material for zakat, infaq, shodaqoh, and wakaf (ZISWAQF) and non-ZISWAQF programs for blasting (Email, WhatsApp, SMS) with the right formulation
  • Exchange opinions and views on programs of interest to acquisition donors (new donors) and existing donors
  • Coordinate with marketing communications for the “Winning Program,” which will be offered to digital and offline partners
  • Building new partnerships based on personal donors with digital fundraising officers and media marketing
  • Achieving targets from each fundraising projection that has been prepared every month from the public segment
  • Increase public awareness of Islamic Relief Indonesia’s vision, mission, and programs with the right formulation through blasting materials
  • Improve Islamic Relief’s image and reputation as a leading humanitarian organization through blasting up-to-date implementation reports
  • With a program coordinator to develop program packages that are highly sought after by donors and can be marketed
  • Optimize social media to create a donor forum to socialize and brand awareness for each program that is currently active and sought after by donors
  • To participate in major events such as donor gatherings, donor events or studies on the interests of each donor
  • Responsible for every online and offline event activation (coordinating with event marketing) carried out in order to improve the fundraising program
  • Coordinate to organize offline events by targeting visitors as new donors or targeting priority banking customers to capture public databases
  • Managing databases and categorizing existing donors based on the interests of each donor’s program
  • Conducting incoming and outgoing calls (careline) from existing donors and acquisition donors
  • To utilize the database for brand awareness to disseminate ZISWAQF and non-ZISWAQF program materials through WA blast / Email Blast, call, and SMS (FAQ) with standard templates

Job Requirements

  1. Bachelor degree or more in relevant fields.
  2. Knowledge of the fundraising sector in Indonesia
  3. A 2-year experience of managing customer or donor sector
  4. A proven record of successful customer handling achievement
  5. Experience of undertaking a range of tasks requiring a high degree of discretion, sensitivity and negotiating skills.
  6. High know-how in donor acquisition and retention
  7. Well-developed IT skills and knowledge of Microsoft Office, in particular for presentation purposes
  8. Having proven effective in relation and networking with general public companies, charity organizations, and key stakeholders for fundraising purposes

YRII is a faith-based government organization that respects diversity and inclusiveness. Applicants from diverse religions, gender, race, and physical impairment are encouraged to apply

Accountability:

All YRII team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field project

Safeguarding:

Yayasan Relief Islami Indonesia participates in the inter-agency Misconduct Scheme to ensure that our operations and programs, staff, representatives, children, young people, and people at risk are protected against the risk of harm, abuse, and SEAH. With a zero-tolerance approach, YRII is committed to responding appropriately and constructively to any information related to safeguarding issues during the recruitment process.

How to apply :

Please submit your application by completing the application form through this link:

https://bit.ly/IR_Job_Application_Form_2025

Applications submitted directly to Yayasan Relief Islami Indonesia Office will not be considered. Only short-listed candidates will be contacted.

The deadline for submitting applications :   April 25th, 2025

More Information

0430987
Visit Today : 1666
This Month : 7637
Hits Today : 2092
Total Hits : 1413683
Who's Online : 13
Visit Us On FacebookVisit Us On TwitterVisit Us On YoutubeVisit Us On Instagram