Job Description

The Strategic Purchasing for Primary Health Care (SP4PHC) project, which is a nine-year program supported by a grant from the Gates Foundation that supports countries to improve how funds are allocated to healthcare providers to achieve the goal of universal health coverage.

In Indonesia, SP4PHC has been working with the Ministry of Health (MOH) since late 2022 on supporting the MOH’s Health Transformation agenda and specifically focusing on reforms around improving PHC, health financing, and digital health across Indonesia. SP4PHC Indonesia is implementing four workstreams, which aim to support the MOH through at PHC Consortium (Workstream 1), improve how JKN purchases PHC services (Workstream 2), foster integration of telemedicine into purchasing arrangements for PHC services (Workstream 3), and performance management for decision-making at district level (Workstream 4).

As part of Indonesia’s ongoing health system transformation, telemedicine can play a pivotal role in strengthening the implementation of Integrated Primary Care (ILP) in remote settings. Given Indonesia’s geographic composition as a vast archipelago, the country faces distinctive challenges in ensuring equitable access to healthcare. Many communities are separated by considerable distances and limited transportation infrastructure, resulting in significant barriers to timely and quality care.

ThinkWell Institute (TWI), in collaboration with the Ministry of Health (MoH), will conduct an in-depth assessment of telemedicine implementation in Maluku Province, a representative example of Indonesia’s island-based regions. The assessment will aim to identify opportunities to optimize telemedicine services, design sustainable financing mechanisms, and explore practical pathways for integrating telemedicine within the ILP framework. This initiative will address pressing health system needs at the national, provincial, and district levels, while also strengthening TWI’s strategic role in supporting Indonesia’s digital health transformation. By focusing on Maluku, the work will ensure that TWI’s technical assistance reflects the realities of diverse geographic contexts beyond those of Java and other urban centers, thereby improving the relevance, representativeness, and scalability of our support nationwide.

The consultant will be responsible for collecting and analyzing data on existing telemedicine implementation in Maluku, mapping infrastructure and referral pathways, estimating investment needs and potential cost savings, and facilitating stakeholder dialogues to develop evidence-based policy recommendations for integrating telemedicine within Indonesia’s ILP framework.
Job Location: This position is based in the Maluku area. Some work may be performed remotely as appropriate, with in-person meetings scheduled as required for effective collaboration. Indonesian nationals or Indonesia companies only.

Coordination: The vendor will work closely with the Senior Telemedicine Analyst and SP4PHC Project Director.

Job Location: This position is based in the Maluku area. Some work may be performed remotely as appropriate, with in-person meetings scheduled as required for effective collaboration. Indonesian nationals or Indonesia companies only.

Coordination: The vendor will work closely with the Senior Telemedicine Analyst and SP4PHC Project Director.

SCOPE OF WORK

• Collect and review relevant data to support the assessment of existing telemedicine implementation (TEMAN-MI and KOMEN), including quantitative service data (i.e., facilities with internet access, stable electricity, whether or not they have implemented telemedicine, etc), financial data, and qualitative inputs from stakeholders, following the agreed template with TWI.
• Conduct analysis to map existing telemedicine infrastructure, service delivery models, referral pathways, and key stakeholders.
• Develop the slide deck on the analysis results.
• Supporting TWI in estimating the financial effects and potential benefits of implementing telemedicine, including possible cost savings, and comparing them with in-person services in terms of costs to both the healthcare system and patients. TWI will estimate potential cost savings from both the provider and household perspectives, while the consultant will estimate the required cost for the telemedicine investment.
• Facilitate policy dialogues with relevant stakeholders who have implemented telemedicine with financial support from local governments.
• Develop actionable recommendations to address health system needs at the national, provincial, and district levels.
• Produce a synthesis report summarizing key findings, recommendations, and lessons learned to inform policy decisions in utilizing KOMEN and other potential facility-to-facility telemedicine platforms to support integrated primary care implementation in remote and archipelagic settings.

Timeline: The contract duration is from November 2025 to March 2026. The maximum Level of Effort (LOE) is 45 working days.

DELIVERABLES

1. December 2025:
   • Preliminary mapping of telemedicine infrastructure, referral pathways, and key stakeholders, including its raw and cleaned datasets.
   • Supporting data on financial aspects analysis, including indicative cost savings from both patient and health system perspectives, and potential return on investment (ROI).
2. January 2026:
   • Policy dialogue summary report capturing key insights from discussions with relevant stakeholders, including the MoH, local governments, and service providers.
   • Draft policy options for strengthening telemedicine implementation in Maluku.
3. March 2026: Technical report presenting consolidated findings, actionable recommendations, and lessons learned, with a focus on policy implications and pathways/roadmap for leveraging telemedicine implementation, particularly in archipelagic areas.

Qualifications

• • Master’s degree or higher in Public Health, Digital Health, Health Policy, or a related field. Company: meeting criteria for technology, clinical appropriateness, patient consent, data security, and regulatory compliance.
  • Having at least 8 years of experience working in digital health, telemedicine area, within either the public or private sector.
  • Experience working on regulatory frameworks, digital health policy, or sandbox/stakeholder coordination initiatives in the health or technology sectors.
  • Strong professional networks across both public and private sectors in the digital health landscape.
  • A thoughtful systems thinker with a grounded and pragmatic understanding of complex health system challenges.
  • Excellent written and verbal communications skills in English and Indonesian
  • Strong interpersonal skills and cultural sensitivity to effectively communicate with government officials, development partners, other staff, and stakeholders.
  • Ability to work remote effectively; and be proactive, flexible, conscientious, and responsive.

How to Apply

Please send your CV to psaleh@thinkwell.global with the subject line Name_Consultant Telemedicine Assessment.