Mercy Corps Indonesia (MCI) is a local Indonesian non-profit organization, which implements humanitarian and development programs throughout the country. MCI mission is to empower people in Indonesia to become healthy, productive, and resilient.


Program Summary

Mercy Corps Indonesia has worked for over 20 years and is implementing the IUWASH Pasar Program funded by USAID/Indonesia. The overall goal of USAID IUWASH Pasar is to catalyze and grow local markets for water, sanitation, and hygiene (WASH) products and services in Indonesia’s vulnerable urban areas. To achieve the overall goal, the Project will focus on the following three main objectives:

  1. Improve business environment to foster greater private sector contribution for WASH services and products.
  2. Enhance viability of WASH businesses and increase availability of affordable, desirable WASH products and services to underserved market segments.
  3. Improved key WASH behaviors for increased demand with correct and consistent use of WASH products and services.


Parepare, South Sulawesi & Probolinggo, East Java



General Position Summary

Under the leadership of the Regional Manager, the Program Officer (PO) will be responsible to support the implementation of the demand activation approaches aims at improving sales of WASH products and services in the community and the program’s Monitoring, Evaluation, and Learning (MEL), including data collection and data management protocol, as well as evidence-based learning. The Program Officer will implement the activities related to demand activation and MEL in consultation with the WASH SBC Lead and MERL Manager in the National Office. The PO will report to the Regional Manager and will be based in Province Office (Kota Probolinggo or Kota Parepare).


Essential Job Responsibilities

  • Work closely with the WASH SBC Lead, MERL Manager, and Provincial Team Members to ensure demand activation, MEL, and CARM activities are implemented in the project areas.
  • Collaborate with the program team members (Business Development Officer/BDO, Market System Development Specialist/MSDS) in the Provincial Office to engage stakeholders (WASH entrepreneurs, private sectors, market actors, etc) and facilitate the implementation of related capacity building activities such as training, workshop, mentoring, etc).
  • Lead the implementation of demand activation activities in each project location in close coordination with field facilitators.
  • Monitor program activities and program achievements, including indicator tracking based on the project’s KPI at provincial level.
  • Responsible to provide proper data and supporting documents to the National Office.
  • Conduct data collection and survey, including collecting success stories, lessons learned or feedback from program participants and support the development of narrative progress reports.
  • Support the activation of program CARM, including socialize CARM channels to program participants, maintain and monitor program CARM channels under coordination with the IUWASH Pasar CARM focal point in the National Office.
  • Maintain all the program filing and documentation (hard and soft copies) related stakeholders and program participants database, attendance list, minutes of meeting, reports, photos documentation, success stories and CARM.
  • Contribute to activity, monthly, quarterly or annual reports, as required.
  • Work with wash enterprises and monitor sales of WASH products and services.


Knowledge and Experience

  • A minimum of 5 years of MEL professional experience in the non-governmental organizations, national or international donor projects. Experience in the WASH behavior change is preferred.
  • Barchelor’s Degree in the field of public policy, economics, environmental engineering, or social science discipline, etc.
  • Have experience in facilitating capacity building activities (training, workshop, etc) or engaging stakeholders
  • Sound knowledge of the MEL system and tools, including the use of results frameworks/logframe, indicators, data toolkit, software, or adaptive programming
  • Familiar with research methodologies or have experience in project research
  • Have experience in conducting surveys
  • Have experience in writing MEL Report
  • Computer literate: excellent skills in MS Office, especially MS Excel. Excellent skills in the use of MEL software will be advantage
  • Cultural sensitivity and being able to work effectively with a wide range of people at the community level


Success Factors

The ideal Program Officer candidate will be results and quality-oriented, with strong interpersonal skills and an ability to create and maintain effective working relationships with the USAID IUWASH Pasar and YMCI teams.  S/he will be creative, a self-starter, with flexibility, open-mindedness, and the ability to work in a team.


Living Conditions / Environmental Conditions

The position will be based in Kota Probolinggo or Kota Parepare. Some travel to the field may be required. All Yayasan Mercy Corps Indonesia members represent the agency both during and outside of work hours when deployed in a field position or on a visit/TDY to afield posting. Staff are expected to conduct themselves in a professional manner and respect local laws, customs, and Yayasan Mercy Corps Indonesia’s policies, procedures, and values at all times and in all in-country venues.




Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.


Equal Employment Opportunity

Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.


Safeguarding & Ethics

Mercy Corps Indonesia is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.


Accountability to Participants and Stakeholders

Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.


How to Apply

Please send your CV and a cover letter that specifically addresses how you will handle this job responsibilities via and fill in the position code:


The vacancy will be closed on 21 April 2024 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us.


Thank You,

Human Resources Department

Mercy Corps Indonesia

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