UNITED  CEGAH
Terms of Reference (ToR)
Position                                            :   Consultant for Assessment on Public Service
Information System                                                                (Sistem Informasi Pelayanan Pubik/SIPP)   
Languages
Required                        :
  Indonesia
Duration of
Contract                       : 12 working
days
Working
Period                                :
  August – September 2016
 
BACKGROUND 

The
Government of Indonesia (GOI) seeks to improve the quality of public services.
Through law number 25/2009, the GoI tries to enhance the supply side as well as
provide greater access for the public (demand side). It regulates some key
reforms ,  including prescribing government
agencies to draw up standards of public services, disclose them; and introducing
a national complaint handling system.
Greater
access for the public is a prerequisite for greater participation and the
ability to oversee the quality of public service delivery. In this regard, the
law mandates MenPANRB to establish and manage a national public service
information system (SIPP). This system shall compile all information on public

services provided by government agencies and also public service contractor at
all levels, which includes but is not limited to information on public service
providers, public service officers, service standards, complaint handling
systems, and performance evaluation. The system ought to be able to collect
electronic and non-electronic data, and presented in a form that easy to be
accessed by the public.  However, there are
some similar and relevant initiatives by other government agencies as well as
civil society such as satulayanan.go.id, data.go.id, etc.
USAID
CEGAH is keen to support KemenPANRB in developing the national public
information system. In this regard, USAID CEGAH will engage consultant to
assess the legal requirements, existing initiatives, and develop blueprint of the SIPP. 
It shall also include recommendation on how SIPP might be connected to the LAPOR!SP4N
(NPHCS), since information on SIPP can also be reference for the NPCHS operator
to forward public complaints to the respective agencies.  
 
SCOPE OF
WORK:
A.      
Objective:  Blueprint of SIPP Developed 

        B.      
Activities:
1.      
Six (5) days for:
a.      
Assess
and review MenPANRBs’ documents related to SIPP
b.      
Assess
and review existing relevant initiatives on public information systems
c.       
Meeting
with KemePAN, KSP, Open Government Initiative, and other related institutions
 
2.       Five (5) days for:
a.      
Drafting:
1)       Blueprint of SIPP in
terms of systems, procedure, and technical requirements 
2)      
Recommendation
to enable SIPP to connect to the LAPOR!SP4N (NPCHS) 
b.      
Presenting
recommendations to KemenPAN, KSP, and USAID CEGAH
 
3.       Five (2) days for:
a.      
Finalization
of the Blueprint based on inputs gathered.
b.      
Presentation
on the final blueprint to the partner for approval
 
DELIVERABLES
1)      
Assessment report
2)      
Approved Blueprint
of SIPP
 
Qualifications
1) Professional with at least 5 years
experiences in information systems Consultancy Services
2)    Demonstrated
good knowledge, experience and product in information management systems.
3)    Good
understanding of public services law and law on Ombudsman
4)   Experience
in working in or with Government is preferred.
 
Please send CV, application
letter and sample of website/application developed to [email protected] before 4:00pm Jakarta time on
Friday,  August 12, 2016.